DECOLAM / CUSTOMER INFORMATION
Returns and order problems
Contact Decolam before sending any material back. We will review your order and explain the appropriate next step.
Damaged, incorrect or missing items
Send your order reference, the affected product or shade code, a description of the issue and clear photographs to support@decolam.in or WhatsApp +91 88844 42521. Preserve the material and packaging while the issue is reviewed. Where practical, avoid cutting or installing an affected item before it has been assessed.
Cancellation or a change of selection
If you need to cancel or change an order, contact us promptly. The available options depend on whether the material has been prepared, cut, configured or dispatched. Ask about the specific product before purchase if a change-of-mind return is important to your project.
Resolution and return instructions
After reviewing the order, we will confirm the available remedy and any return or collection instructions. Where a refund is agreed or required, we will explain the amount, payment route and expected processing time. Please do not dispatch an unarranged return.
Statutory rights
This information does not restrict rights or remedies available under applicable law for defective, damaged, misdescribed or incorrectly supplied goods.
Contact Decolam
RUTVI PANEL INDIA PRIVATE LIMITED
269K Hebbal Industrial Area I, Mysuru, Karnataka 570018, India
support@decolam.in+91 88844 42521
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