Privacy Policy

Last Updated: 23 June 2026

Website: Decolam.in

Business Name: Decolam.in

Location: Hebbal, Mysuru, Karnataka, India

1. Introduction

Decolam.in respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process and protect your information when you visit Decolam.in, create an account, place an order, make an enquiry, use our website/app, contact us through WhatsApp, email or phone, or interact with our services.

By using Decolam.in, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

• Name
• Mobile number
• Email address
• Billing and shipping address
• Company name, if provided
• GST details, if provided
• Login/account details
• Order and enquiry details

Payment and Transaction Information

Payments may be processed through third-party payment gateways such as Razorpay, Cashfree or other approved providers. We do not store your complete card, UPI PIN, bank password or sensitive payment credentials on our server.

Website and Device Information

• IP address
• Browser type
• Device information
• Pages visited
• Search terms
• Cookies and session information
• Approximate location based on delivery/pincode information

Communication Information

When you contact us through phone, email, WhatsApp, forms or chat, we may store your communication details to respond to your enquiry and improve our service.

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3. How We Use Your Information

• Create and manage your account
• Process orders and payments
• Arrange shipping and delivery
• Provide invoices, order updates and customer support
• Respond to enquiries and quotation requests
• Suggest relevant Decolam products
• Improve website/app experience
• Detect fraud, misuse or security issues
• Send important service updates
• Comply with legal, tax, accounting and regulatory requirements

4. Cookies and Tracking

Decolam.in may use cookies and similar technologies to improve website performance, remember user preferences, maintain login sessions, understand visitor behaviour and improve our product browsing experience.

You can disable cookies from your browser settings, but some website features may not work correctly.

5. Sharing of Information

We may share limited information with:

• Payment gateway providers
• Courier and logistics partners
• Hosting and IT service providers
• SMS, email, WhatsApp and notification providers
• Accountants, auditors or legal advisors
• Government or law enforcement authorities, when legally required

We do not sell your personal information to third parties.

6. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, alteration or disclosure. However, no online system is completely secure, and users are advised to keep their login details confidential.

7. Data Retention

We retain personal information only as long as necessary for business, legal, accounting, warranty, delivery, dispute resolution and regulatory purposes. Order and invoice records may be stored as required under applicable law.

8. Your Rights

Depending on applicable law, you may request access, correction or deletion 2 of your personal data. You may also contact us to withdraw consent for certain types of communication, subject to legal and business requirements.

9. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media pages or courier services. We are not responsible for the privacy practices or content of those third-party platforms.

10. Children’s Privacy

Decolam.in is intended for users who can legally enter into transactions. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on Decolam.in with the revised “Last Updated” date.

12. Contact Us

Decolam.in
Hebbal, Mysuru, Karnataka, India
Email: support@decolam.in
Phone/WhatsApp: 9886747403