Return Policy

Return Policy

Last Updated: 23 June 2026

Website: Decolam.in

Business Name: Decolam.in

Location: Hebbal, Mysuru, Karnataka, India

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1. Return Policy Overview

At Decolam.in, we aim to provide premium interior surface products with accurate product details, images and specifications. Since many of our products are interior materials such as laminates, boards, louvers, panels, edge binding and adhesives, return eligibility depends on product condition, product type and order status.

2. Return Eligibility

A return or replacement request may be accepted only if:

  • The product received is damaged during delivery.
  • The product received is different from the product ordered.
  • The product has a clear manufacturing defect.
  • The wrong size, design, color code or product variant was delivered.
  • The return request is raised within the allowed return period.

3. Return Request Time Limit

Customers must raise a return or replacement request within 24 to 48 hours of delivery. Requests raised after this period may not be accepted.

4. Products Not Eligible for Return

The following products are generally not eligible for return:

  • Products that have been used, installed, cut, drilled, pasted or modified.
  • Products damaged after delivery due to handling, storage or installation.
  • Products ordered in bulk or special quantity.
  • Customized, made-to-order or specially arranged products.
  • Products with removed packaging, labels or protective film.
  • Products affected by moisture, heat, chemicals or improper storage.
  • Adhesives, consumables or opened/seal-broken products.
  • Products with natural color, texture or batch variation.
  • Products purchased during clearance sale, special offer or final sale, unless defective.

5. Color and Texture Variation

Product colors, textures and finishes may appear slightly different due to screen settings, photography, lighting, display brightness and manufacturing batch differences. Minor color or texture variation will not be considered a defect.

6. Damage During Delivery

If the product is received damaged, the customer must:

  • Take clear photos and videos of the package and product.
  • Do not install, cut or use the product.
  • Keep the original packaging safely.
  • Contact Decolam.in immediately through phone, WhatsApp or email.

7. Return Verification

All return requests are subject to verification by Decolam.in. We may ask for photos, videos, invoice details, product code, order number and delivery proof before approving the return or replacement.

8. Replacement Policy

If the return request is approved, Decolam.in may offer a replacement for the same product or an equivalent product, depending on stock availability. If replacement is not available, we may provide store credit, refund or another suitable solution as per business decision.

9. Refund Policy

Refunds, if approved, will be processed to the original payment method or another approved method. Refund processing time may vary depending on payment gateway, bank or UPI provider.

Shipping charges, handling charges, payment gateway charges or other service charges may be non-refundable unless the return is due to Decolam.in’s error.

10. Return Shipping

If the return is due to wrong product, damaged product or verified defect, Decolam.in may arrange return pickup or guide the customer on return shipping. If the return is requested for any other reason, return shipping charges may be borne by the customer.

11. Order Cancellation

Order cancellation may be accepted only before the order is packed, dispatched or specially arranged. Once the order is processed, dispatched, customised, cut or specially procured, cancellation may not be possible.

12. Installation and Labour Charges

Decolam.in is not responsible for carpenter charges, labour charges, installation charges, transportation charges, site work charges or third-party expenses unless specifically agreed in writing.

13. Incorrect Storage or Installation

Returns will not be accepted for damage caused by improper storage, moisture exposure, wrong installation, incorrect adhesive use, rough handling, cutting mistakes, chemical exposure or site conditions.

14. How to Raise a Return Request

To raise a return or replacement request, contact us with the following details:

  • Order ID or invoice number
  • Customer name and mobile number
  • Product name and product code
  • Reason for return
  • Clear photos and videos of the product and packaging

15. Final Decision

All return, replacement and refund approvals are subject to verification and final decision by Decolam.in. Decolam.in reserves the right to reject return requests that do not meet the return conditions.

16. Contact for Returns

Decolam.in
Hebbal, Mysuru, Karnataka, India
Email: support@decolam.in
Phone/WhatsApp: 9886747403