Shipping Policy

Shipping Policy

Last Updated: 23 June 2026

Website: Decolam.in

1. Shipping Overview

Decolam.in delivers eligible products to selected locations based on product type, order value, pincode serviceability, courier/transport availability and business feasibility.

Some products may be available only for store pickup, local delivery or special transport due to size, weight or material handling requirements.

2. Delivery Areas

Delivery availability depends on the pincode entered during checkout. If a product is not deliverable to your location, you may contact Decolam.in for alternate delivery, pickup or quotation support.

3. Processing Time

Orders are usually processed after order confirmation and payment verification, where applicable. Processing time may vary depending on stock availability, product type, quantity, packing requirement and warehouse schedule.

4. Estimated Delivery Time

Estimated delivery time may be shown at checkout. Delivery timelines are approximate and may vary due to logistics delays, holidays, weather, transport restrictions, location limitations or other factors.

5. Shipping Charges

Shipping charges, if applicable, will be shown during checkout before order confirmation. Charges may depend on location, product size, weight, delivery method and order value.

6. Store Pickup

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If store pickup is available, customers may collect the order from the Decolam location after receiving confirmation. Customers must carry order details, payment confirmation and valid identification if required.

7. Heavy or Fragile Products

Laminates, boards, panels, louvers and similar products may require special handling. Customers should inspect the package at the time of delivery and report visible damage immediately.

8. Delivery Inspection

At the time of delivery, customers should check:

  • Package condition
  • Product quantity
  • Visible damage
  • Product received against invoice/order

If the package is damaged or tampered with, please take photos/videos and contact Decolam.in immediately before using or installing the product.

9. Delayed Delivery

Decolam.in will try to deliver within estimated timelines, but delays may occur due to circumstances beyond our control. We will assist customers with updates where possible.

10. Incorrect Address

Customers are responsible for providing complete and accurate delivery information. Decolam.in is not responsible for failed delivery due to incorrect address, unreachable phone number, unavailable recipient or restricted delivery location.

11. Failed Delivery

If delivery fails due to customer unavailability, incorrect information or refusal to accept, re-delivery charges or cancellation charges may apply.

12. Contact for Shipping Support

Decolam.in
Hebbal, Mysuru, Karnataka, India
Email: support@decolam.in
Phone/WhatsApp: 9886747403